Community FAQ: Holy Land Gifts, Anointing Oils & Judaica
Answers to customer questions about olive wood, anointing oils, Jordan River holy water, Judaica jewelry, gifting, sustainability, and more.
Product Experience & Care
Are olive wood products durable?
Yes, olive wood is naturally strong and long-lasting. To maintain its beauty, occasionally wipe with a soft cloth. Not dishwasher safe.
Do olive wood products require oiling?
Occasional light polishing with natural olive oil or mineral oil helps preserve the wood’s warm tone and grain.
How should I store anointing oils?
Keep sealed, upright, and away from direct sunlight or heat. Wipe the rim after each use.
Can silver or brass items be professionally polished or repaired later?
Yes. Sterling silver and brass items can be professionally polished, cleaned, or repaired by a jeweler if needed. Regular gentle care at home will also help maintain their shine.
Gifting & Occasions
Can I add a personalized gift message or card?
Yes, you can include a message or Bible verse at checkout, and we’ll print and place it inside the package.
Do you offer gift wrapping?
We do not currently offer gift wrapping, but every order is carefully packed for safe delivery and a presentable look.
What’s a good choice for baptism, communion, or confirmation gifts?
Rosaries, crosses, and anointing oils are often chosen for these occasions. We also offer curated gift sets.
Can I send a gift directly to someone else’s address?
Yes, simply enter their address at checkout and let us know it is a gift—we’ll send it without the invoice inside.
Orders & Returns
What payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay.
Can I return an item?
Yes, most items can be returned within 30 days in original condition.
Do you accept exchanges?
Yes, if the item is unused and in its original packaging.
How long do refunds take?
Refunds are usually processed within 5–7 business days after we receive and inspect the returned item.
Judaica & Ritual Items
Do mezuzahs include kosher scrolls?
Some mezuzahs include kosher klaf scrolls, while others are sold as cases only. Each product page specifies what is included.
How should I light a menorah safely?
Always place the menorah on a stable, heat-resistant surface, and never leave candles unattended.
Are shofars ready to use or decorative?
All authentic shofars are playable, though they may also serve as beautiful display pieces.
Christian Jewelry & Symbols
Do your crosses and pendants come with chains?
No, most crosses and pendants are sold seperately from the chain. Product descriptions specify.
Do your pieces include biblical inscriptions?
Yes, many pendants feature engravings in Church Slavonic with verses, blessings, or prayers.
Are your Christian symbols authentic designs?
Yes, our jewelry is crafted in the Holy Land and reflects traditional Christian symbols such as the Jerusalem Cross, Ichthys (fish), and crucifixes.
How should I care for gold and silver religious jewelry?
Keep them dry, store in a soft pouch, and polish occasionally with a jewelry cloth to maintain shine.
Home & Altar Items
Do you offer items for home altars?
Yes, we provide crosses, holy water, anointing oils, and devotional sets suitable for personal prayer corners or home altars.
Are icons and crucifixes ready to hang or display?
Yes, most icons and crucifixes include hooks or stands, making them ready for immediate use.
Can I use olive oil lamps indoors?
Yes, olive oil lamps are safe for home use when placed on a stable, fireproof surface and never left unattended.
Safety & Compliance
Are oils safe for sensitive skin and children?
Topical use only. Patch-test on a small area; avoid eyes/mucosa; discontinue if irritation. Keep out of reach of small children.
Any airline rules for traveling with oils in carry-on?
Standard liquid limits apply (typically ≤100 ml per container in a clear 1-liter bag). Check your airline’s latest rules.
Are there import restrictions on scented products?
Some countries restrict alcohol-based/flammable goods. We declare contents accurately; check local customs guidance.
Candle safety: recommended burn time and placement?
Trim wick to ~6–7 mm; burn 2–3 hours per session; keep on a heat-safe surface, away from drafts, kids, and pets. Never leave unattended.
Shipping Options
Can you time delivery for a feast day or celebration?
We’ll aim for it—share your date at checkout and choose express if time-sensitive.
Do you provide tracking for all orders?
Yes, every shipment comes with a tracking link so you can follow its journey until delivery.
Can you ship one order to multiple addresses?
Please place separate checkouts per address or request a split-shipping invoice from support.
Can you hold and later combine my orders?
Short holds are possible. Tell us your plan; combined shipping may reduce cost.
Stock, Launches & Notifications
Notify me when a specific artisan’s batch returns?
Use “Notify me” on the product page or ask support to add you to the batch list.
Do you offer limited-edition or numbered pieces?
Yes. All painted shofars are limited edition, and some are individually numbered to ensure authenticity and uniqueness.
How can I know when new products launch?
Subscribe to our newsletter or product alerts to be notified as soon as new collections arrive.
Do you restock seasonal or holiday items?
Some holiday collections return each year, while others remain one-time editions—availability will be noted on the product page.
Sacred Use & Guidelines
Are anointing oils safe for daily use?
Yes, they are intended for devotional anointing. External use only; not for consumption.
Can I drink the Jordan River Holy Water?
No. Holy Water is intended for blessing, prayer, and devotional use only — not for drinking.
Can tallitot or prayer shawls be washed?
Yes, gently hand wash or wash on the delicate setting. Avoid bleach.
Origin & Craftsmanship
Where do your products come from?
Our items are sourced directly from Jerusalem, Bethlehem, Nazareth, and surrounding regions. Many come with certificates of authenticity.
Are olive wood products authentic?
Yes, each piece is carved from genuine Bethlehem olive wood, highlighting its unique grain.
Do products vary since they are handmade?
Yes, slight variations in color, grain, or finish make each piece unique—an authentic mark of Holy Land craftsmanship.